This list should answer many commonly asked questions you may have regarding our Buy List process. If your question cannot be answered by the following prompts or by reading our policy, feel free to contact us at gamemasters@nutmeggames.com with your question and we will get back to you as soon as we can! 

 

 

1. What does the status “Approved” mean? 

 

Our Card Slinger team will review your submission prior to it being approved. Upon review, the status of your submission will be changed to either “Approved” or “Declined.” An Approved status means we have reviewed your submission and would like you to bring us your cards!

 

Please note: Upon verification of your submission, we might adjust the total for discrepancies. Cards that are submitted with incorrect set, rarity, printing, condition, or other characteristics are removed/adjusted prior to finalizing your submission, which may result in a different total being paid out to you. By using the Nutmeg Games Buy List Program, you authorize our team to adjust card condition, set, and quantity as necessary to complete your submission.

 

 

2. How long will it take for my Buy List to be approved? 

 

While submission volume plays a substantial role in approval speeds, Buy Lists are typically approved within 1-2 days of receiving the submission. Adjustments may be made by Nutmeg Games prior to approval.

 

Please allow up to 24 hours for approval for all cash Buy Lists or large store credit Buy Lists.  

 

 

3. Can I bring in my cards prior to my submission’s approval? 

 

When submitting Buy Lists from home, we request that you do not bring us your cards until you have received an email of approval. 

 

 

4. How long do I have to bring my cards to you? 

 

Due to price fluctuations, we require all submissions to be brought in within 3 days of approval, otherwise they may be cancelled.

 

 

5. Are all submissions final? Can I change my mind after submission? 

 

If there is a change you'd like to make to your submitted Buy List before it is approved, please contact gamemasters@nutmeggames.com.

 

 

6. Do you buy cards of any condition? 

 

We buy most cards of Near Mint, Lightly Played, and Moderately Played condition. We do not buy cards in Heavily Played or Damaged condition.

 

 

7. My card says, “We are not looking for this variant of this card at the moment.”  Why? 

 

Due to condition or inventory saturation, we may not be actively purchasing every variant of every card. Your card may still be eligible to be submitted in a bulk submission!

 

 

8. Do you buy non-English cards/product? 

 

Nutmeg Games currently does not purchase non-English card inventory.

 

 

9. My cards were all Near Mint when I got them, why are they being bought at worse conditions? 

 

All of our cards are conditioned using our Card Conditioning Guide during the verification process by our trained Card Slinger. Cards might be conditioned at a better or worse condition than which they were initially submitted. We urge you to be diligent when conditioning your cards to minimize the chance of discrepancy.

 

 

10. What happens if cards I submit are deemed counterfeit?  

 

We take the issue of counterfeiting very seriously. Counterfeit cards submitted to Nutmeg Games will not be returned and will be destroyed. Cards will be shredded to prevent them from re-entering the community. Depending on the severity and volume of the counterfeiting, entire Buy List orders may be cancelled for security. At our discretion, submitting counterfeit cards may result in consequences including, but not limited to: a formal warning; suspension; expulsion from our online platforms, communities, web store, and physical location; or investigation by appropriate authorities.

 

 

11. Does Nutmeg Games negotiate on prices or conditions? 

 

We do not negotiate on price or condition. All cards are sold at the same condition at which they were purchased. We do not price match other retailers.

 

 

12. How do I use my store credit? Does it expire? Are there any restrictions? 

 

Your store credit total can be found on your account page on our website. When checking out, apply the store credit discount to reduce the total price in your cart. 

 

Store credit does not expire. It is non-transferrable and cannot be used for event entry and some other select services offered by Nutmeg Games.

 

 

13. Why was my submission declined? 

 

Submissions (or cards within submissions) might be declined for several reasons including, but not limited to: ban list changes, counterfeiting, strong odors (i.e. cigarette smoke), and errors during submission. The reason for the decline will be included in the notification you receive upon declination.

 

 

14. Can I mail you my Buy List or bulk submission?

 

Nutmeg Games currently does not accept Buy List or bulk submissions by mail. All submissions must be physically brought into the store.

 

 

Ready to start? Click Here